Dynamics 365 Sales

Discover the latest in Dynamics 365 Sales. Learn how AI and automation can help boost your sales and enhance customer interactions.

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Release wave

April 8, 2024

5 min read

New Microsoft Dynamics 365 and Microsoft Copilot innovations for supply chain, sales, and service join the 2024 release wave 1

Sellers, service agents, and supply chain professionals share a common goal: delivering quality goods and services to customers on time, every time.
AI

April 4, 2024

4 min read

Building digital trust in Microsoft Copilot for Dynamics 365 and Power Platform

At Microsoft, trust is the foundation of everything we do.
AI

March 25, 2024

2 min read

Explore the next wave of AI innovation at the Microsoft Business Applications Launch Event

Join Microsoft product leaders and engineers on April 10, 2024 for an in-depth look at the latest AI features and capabilities in Dynamics 365 and Microsoft Power Platform.
AI

March 4, 2024

7 min read

AI in CRM and ERP systems: 2024 trends, innovations, and best practices

The time has come to think about AI as something much more than a technological tool.
CRM

February 15, 2024

2 min read

Dynamics 365 Sales: Enhanced overview for tracking features & settings

In the ever-growing world of Microsoft Dynamics 365 Sales, there is always a host of capabilities that could be enabled to support sellers, complemented by monthly releases packed with innovations.
CRM

February 14, 2024

4 min read

Adapting to change with Microsoft Dynamics 365 Sales: Customers’ success stories

In a rapidly changing business landscape, organizations face numerous challenges in meeting their customers’ expectations and staying relevant.
CRM

February 5, 2024

4 min read

Enhanced focused view in Dynamics 365 Sales helps optimize task execution!

In the fast-paced world of sales, sellers are now expected to be adept multitaskers.
Copilot

February 1, 2024

6 min read

Microsoft Copilot for Sales and Copilot for Service are now generally available

Microsoft is dedicated to helping organizations transform the way people work using secure, enterprise-grade AI capabilities, no matter which business applications teams depend on.
CRM

January 30, 2024

5 min read

Support parallel working with multiple sequences in Dynamics 365 Sales

A guide for sales managers and sellers who want to improve their customer engagement and collaboration with multiple sequences now available across Dynamics 365 Sales.
Release wave

January 25, 2024

6 min read

2024 release wave 1 plans for Microsoft Dynamics 365 and Power Platform now available

On January 25, 2024, we published the 2024 release wave 1 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities planned to be released between April 2024 and September 2024.
CRM

January 16, 2024

6 min read

Prepare your organization for conversation intelligence data migration into Dataverse

During the 1st quarter of 2024, sales conversation intelligence data will migrate from its current storage location (Microsoft provided storage) across to each customer’s Dataverse organization
Copilot

November 15, 2023

7 min read

Introducing new Copilot experiences to boost productivity and elevate customer experiences across the organization

Microsoft Copilot presents an opportunity to reimagine the way we work—turning natural language into the most powerful productivity tool on the planet.

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