Dynamics 365 Field Service

Discover expert insights and practical tips on optimizing field service operations. Learn about new AI and IoT features, best practices for improving technician efficiency, and success stories from businesses using Dynamics 365 Field Service. Stay informed on tools and strategies to enhance your service delivery and exceed customer expectations.

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Automation

October 25, 2017

5 min read

New automation and visualization features for Business Process Flows (public preview)

Applies to: Dynamics 365 (online) The July 2017 update for Dynamics 365 (online) includes two new features that are available for public preview: Business Process Flow dashboards, grids, and charts and Business Process Flow automation with Action Steps.
Automation

October 31, 2017

3 min read

Dynamics 365 for Field Service and Project Service Automation Update 4

Applies to: Dynamics 365 v8.2 organization with Project Service Automation(v1.
Automation

December 5, 2017

5 min read

Release Notes for Field Service and Project Service Automation Update Release 2

Applies to: Field Service for Dynamics 365, Project Service Automation for Dynamics 365, and Universal Resource Scheduling (URS) solution on Dynamics 365 9.
Automation

December 21, 2017

4 min read

Release Notes for Field Service and Project Service Automation Update Release 3

Applies to: Field Service for Dynamics 365, Project Service Automation for Dynamics 365, and Universal Resource Scheduling (URS) solution on Dynamics 365 9.
Automation

January 26, 2018

3 min read

Release Notes for Field Service and Project Service Automation Update 5

Applies to: Project Service Automation for Dynamics 365 version 8.
Automation

February 22, 2018

4 min read

Release Notes for Field Service and Project Service Automation Update Release 4

Applies to: Field Service for Dynamics 365, Project Service Automation for Dynamics 365, and Universal Resource Scheduling (URS) solution on Dynamics 365 9.
Automation

February 23, 2018

2 min read

Important Notes for Field Service and Project Service Automation after upgrade of Dynamics 365 Organizations to version 9.0

After you upgrade Dynamics 365 organizations to Dynamics 365 (online), version 9.
Automation

April 3, 2018

4 min read

Release Notes for Field Service and Project Service Automation Update Release 5

Applies to: Field Service for Dynamics 365, Project Service Automation for Dynamics 365, and Universal Resource Scheduling (URS) solution on Dynamics 365 9.
Automation

April 3, 2018

1 min read

Release Notes for Field Service and Project Service Automation Update Release 6 on Dynamics 365 version 8.2

Applies to: Field Service for Dynamics 365, Project Service Automation for Dynamics 365, and Universal Resource Scheduling (URS) solution on Dynamics 365 8.
CRM

April 23, 2018

4 min read

A day in the life: The AI enabled field service organization

Field service organizations have historically run under a reactive, break-fix operating model, only able to respond to device failures after customers report a problem.
CRM

April 26, 2018

3 min read

Building a servitization mindset to transform your field service organization

Servitization is likely a familiar term to many field service organizations as leading companies around the world, from aerospace to oil and gas exploration, move from a traditional product-centric delivery model to a more service-centric one.
Automation

May 8, 2018

2 min read

Release Notes for Field Service and Project Service Automation Update Release 6

Applies to: Field Service for Dynamics 365, Project Service Automation for Dynamics 365, and Universal Resource Scheduling (URS) solution on Dynamics 365 9.

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