Dynamics 365 Customer Insights

Discover the latest updates and innovations in Dynamics 365 Customer Insights. Dive into expert insights, product updates, and practical tips to maximize the potential of your customer data platform and transform your customer engagement strategies.

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CRM

April 7, 2021

6 min read

Highlights of the Dynamics 365 Marketing 2021 release wave 1

Since last year’s release wave 2 for Microsoft Dynamics 365 Marketing, we’ve been hard at work refining and enhancing product features across the board that can help you up your CX game.
CRM

March 25, 2021

3 min read

Utilize surveys to understand data in your customer data platform

Every department—from marketing to sales to customer service—needs to be aligned on one view of the customer so they can make the best engagement decisions.
CRM

March 2, 2021

10 min read

Announcing new Dynamics 365 capabilities at Microsoft Ignite

2020 was a wake-up call for every business.
CRM

March 2, 2021

6 min read

Drive personalized interactions with real-time customer journey orchestration

We are announcing real-time customer journey orchestration capabilities in Dynamics 365 Marketing will be released for public preview as part of the April 2021 Wave 1 updates in Europe and North America.
CRM

February 22, 2021

2 min read

4 principles of successful voice of the customer programs

Understanding your customers starts with gathering their feedback.
CRM

February 16, 2021

4 min read

Top 3 customer data platform trends for 2021

Despite significant headwinds in 2020—a global pandemic, economic downturn, and technology budgets clipped—customer data platform (CDP) growth is booming.
CRM

February 11, 2021

5 min read

Building customer relationships through relevant and unified personal experiences

Retail used to look different. It was local; it was a relationship.
CRM

January 19, 2021

4 min read

The power of CDPs: building customer trust and loyalty in retail

Truly engaged, always connected The events of 2020 have left a lasting impact on the retail industry and retailers are fueling rapid innovation with development and rollout of new technologies.
CRM

January 13, 2021

6 min read

NRF 2021: enabling retailers to reimagine the road ahead with Microsoft Business Applications

Truly engaged, always connected The past year has brought complex challenges for retailers of every size, and in response many have quickly pivoted their businesses to adjust.
CRM

December 10, 2020

4 min read

How healthcare organizations can share information securely

With the global disruption of the pandemic, healthcare organizations are particularly challenged to promote telehealth services and engage patients and providers while adhering to strict compliance and security regulations.
CRM

December 3, 2020

3 min read

Unify ecosystem-wide data with a flexible customer data platform

In today’s digital economy, delivering an exceptional customer experience across every touchpoint has quickly become a competitive differentiator.
CRM

November 10, 2020

4 min read

Why you should select an integrated platform for MarTech needs

When building a marketing technology (MarTech) stack, both the best-in-breed and single vendor approaches have their benefits and drawbacks.

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