Dynamics 365 Customer Insights

Discover the latest updates and innovations in Dynamics 365 Customer Insights. Dive into expert insights, product updates, and practical tips to maximize the potential of your customer data platform and transform your customer engagement strategies.

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CRM

June 18, 2024

2 min read

Announcing unlimited application installs in Dynamics 365 Customer Insights

We’re excited to announce unlimited application installs when starting with Dynamics 365 Customer Insights, an improvement to our license definition and installation management experience.
Release wave

April 18, 2024

7 min read

2024 release wave 1: Transforming experiences with Microsoft Copilot and Dynamics 365

In this extraordinary age of AI, we find ourselves on the brink of a profound revolution.
Dynamics 365 Accelerator

April 17, 2024

2 min read

Create Dynamics 365 implementation projects easily with the new onboarding wizard

A new onboarding wizard in the Dynamics 365 Implementation Portal makes it easy to create implementation projects and access guidance, insights, and recommendations all along the way to deployment.
Copilot

April 17, 2024

3 min read

Microsoft unveils AI features for manufacturers at Hannover Messe 2024

At Hannover Messe, the world’s leading industrial trade fair, organizations across engineering, digital technologies, energy, and more will gather to demonstrate solutions for high-performance, sustainable industries.
Release wave

April 10, 2024

5 min read

2024 release wave 1 kicks off with hundreds of AI-powered capabilities for Microsoft Dynamics 365 and Microsoft Power Platform

We launched the 2024 release wave 1 for Microsoft Dynamics 365 and Microsoft Power Platform, a rollout of new features and enhanced capabilities slated for release between April and September 2024.
AI

April 4, 2024

4 min read

Building digital trust in Microsoft Copilot for Dynamics 365 and Power Platform

At Microsoft, trust is the foundation of everything we do.
Copilot

April 2, 2024

5 min read

Revolutionizing marketing workflows with Copilot in Dynamics 365 Customer Insights

In the ever-evolving landscape of generative AI, a copilot isn’t just a companion that makes tasks that you’re already doing at work easier, but it’s quickly becoming a transformative force reshaping the very core of how things are done.
AI

March 25, 2024

2 min read

Explore the next wave of AI innovation at the Microsoft Business Applications Launch Event

Join Microsoft product leaders and engineers on April 10, 2024 for an in-depth look at the latest AI features and capabilities in Dynamics 365 and Microsoft Power Platform.
Release wave

January 25, 2024

6 min read

2024 release wave 1 plans for Microsoft Dynamics 365 and Power Platform now available

On January 25, 2024, we published the 2024 release wave 1 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of new capabilities planned to be released between April 2024 and September 2024.
Copilot

January 11, 2024

7 min read

Shaping the future of retail with AI and Dynamics 365

In an industry defined by both growth and disruption, retailers are depending on technology to navigate challenges ranging from shifting purchase habits to supply chain complexities.
AI

January 9, 2024

5 min read

Transition to real time journeys – the time is now

Dynamics 365 Customer Insights and Dynamics 365 Marketing are coming together as one offering named Dynamics 365 Customer Insights, an AI driven solution which revolutionizes your customers’ experiences.
AI

November 22, 2023

4 min read

Deliver higher-impact experiences with better data quality and configuration with Copilot

In today’s data-driven world, businesses rely on customer data to fuel their marketing strategies.

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