Unlock the Customer Feedback Survey Agent powered by Copilot Studio
Contact center managers can use Copilot Studio Survey in the Contact Center admin center to dynamically respond to customer feedback.
Dynamics 365 Contact Center
Discover the latest in Dynamics 365 Contact Center. Learn how this comprehensive solution leverages AI and automation to transform customer service and enhance engagement across all channels.
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Try multilingual voice agents in Dynamics 365 Contact Center
Imagine a large retailer with a contact center that supports customers who speak multiple languages. -
2024 release wave 2 launches with hundreds of Copilot capabilities
Enterprise resource planning (ERP) platforms were designed to help integrate the fragmented processes that comprise the operation of a large enterprise. -
Transform work with autonomous agents across your business processes
Introducing 10 new autonomous agents in Microsoft Dynamics 365 to build capacity for every sales, service, finance, and supply chain team. -
Explore what’s new for Copilot and Dynamics 365 at the Business Applications Launch Event
Register today for this virtual event on Tuesday, October 29, 2024, where we will showcase highlights from release wave 2. -
Microsoft Dynamics 365 Contact Center is now generally available
Today, we are excited to announce that Dynamics 365 Contact Center is generally available, offering a complete but fully-composable solution for contact centers. -
Announcing Dynamics 365 Contact Center – a Copilot-first cloud contact center to transform service experiences
Today we are thrilled to announce the latest milestone in our journey towards modernizing customer service: Microsoft Dynamics 365 Contact Center, a Copilot-first contact center solution that delivers generative AI to every customer engagement channel.
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