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Discover how makers can revolutionize their projects with Microsoft Dynamics 365. Explore insights, tips, and the latest updates on leveraging Dynamics 365 to streamline workflows, enhance productivity, and drive innovation.

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ERP

January 16, 2024

3 min read

Revolutionizing Demand Planning: Unleashing Cutting-Edge Features in Dynamics 365 Supply Chain Management’s January Update

In conclusion, the recent January release of Dynamics 365 Supply Chain Management Demand Planning has brought forth a wave of transformative features, including “Edit on Total Level,” “Filter in Transformation,” and “Comments,” redefining the landscape for planners with tools that enhance efficiency and collaboration.
CRM

January 12, 2024

4 min read

The Composable Commerce Revolution, the Future of E-Commerce, Dynamics 365 Commerce has arrived!

The world of e-commerce has undergone a massive transformation over the past few years, and it’s all thanks to the revolutionary concept of composable commerce.
AI

December 20, 2023

2 min read

What’s new in Dynamics 365 Field Service Mobile app in 2023 Wave 2

What’s new in Dynamics 365 Field Service Mobile app in 2023 Wave 2.
AI

December 18, 2023

2 min read

Experience the power of Copilot in Dynamics 365 Field Service in the mobile application

Field Service mobile is a powerful application that helps frontline workers manage their tasks, access information, and communicate updates with the back office.
CRM

November 10, 2023

4 min read

Best Practices for Offline Mode in the Field Service mobile app – Part 3

In this final part of the Field Service Mobile offline blog series, we will discuss some of the more advanced configuration and recommendations for IT pros and partners to get the most out of their offline application.
CRM

November 8, 2023

5 min read

Best Practices for Offline Mode in the Field Service mobile app – Part 2

In this second part we will go through some of the configuration and best practices for a successful offline rollout.
CRM

May 2, 2022

2 min read

Solve unified routing issues faster with enhanced diagnostics

Unified routing in Microsoft Dynamics 365 Customer Service is an intelligent, enterprise-grade routing and assignment capability.
CRM

July 15, 2021

3 min read

How to approach your routing and assignment transformation with unified routing

The new unified routing capabilities in Dynamics 365 Customer Service allows organizations to implement incremental improvements without having to completely overhaul routing and assignment procedures all at once.
CRM

June 22, 2021

1 min read

Host web apps using Microsoft Edge WebView2 Process in Unified Service Desk 4.2

Unified Service Desk version 4.2, generally available since June, enables you to host web applications using Microsoft Edge WebView2 Process based on the Chromium open-source framework, as well as delivering improved performance and other enhancements.
Automation

May 27, 2021

3 min read

Enhance workplace automation with prebuilt RPA templates for Dynamics 365 (preview)

For many businesses, success increasingly depends on having the agility to innovate and adapt to rapid change, responding to customer needs, competitive pressure, and industry trends.
CRM

May 17, 2021

4 min read

Increase customer satisfaction and agent productivity with unified routing

Customer service managers are constantly searching for more efficient ways to streamline management of incoming service requests, and the backbone of any customer service center operation is routing and assigning cases efficiently.
CRM

May 4, 2021

2 min read

Improved SLA timer control helps agents track KPIs

Dynamics 365 Customer Service 2021 release wave 1 includes a new, intuitive timer control that is optimized to display service-level agreement metrics, and it supports the display of multiple SLA metrics at the same time.

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