Use Microsoft Copilot for Service with your external CRM
Just like Copilot in Dynamics 365 Customer Service, Copilot for Service enables agents to easily manage customer inquiries, track service requests, and provide personalized support.
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Discover the latest updates, expert insights, and practical tips on leveraging Dynamics 365 to drive business success. Learn about new features, best practices for system management, and success stories from businesses using Dynamics 365. Enhance your decision-making with valuable content tailored for IT decision makers.
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Optimizing Warehouse Management: Unveiling the Power of D365 Warehouse Mobile App Version 2.1.23
The unveiling of the D365 Warehouse Mobile App’s latest iteration, version 2. -
Build your Copilot testing strategy in Dynamics 365 Customer Service
Introducing a new tool like Copilot in Customer Service to customer service agents must be well-tested and validated. -
Manage time off requests with Human Resources app for Microsoft Teams
We are announcing the public preview of the Human Resources app for Dynamics 365 Human Resources on Finance and Operations environments. -
Translating Dynamics 365 Products with Dynamics 365 Translation Service
If you’re a partner or an Independent Software Vendor (ISV) looking to expand your reach through localization and translation, look no further than Dynamics 365 Translation Service (DTS). -
Revolutionizing Demand Planning: Unleashing Cutting-Edge Features in Dynamics 365 Supply Chain Management’s January Update
In conclusion, the recent January release of Dynamics 365 Supply Chain Management Demand Planning has brought forth a wave of transformative features, including “Edit on Total Level,” “Filter in Transformation,” and “Comments,” redefining the landscape for planners with tools that enhance efficiency and collaboration. -
Announcing automatic Copilot enablement in Customer Service
Starting January 19, 2024, Microsoft Copilot in Dynamics 365 Customer Service will be automatically installed and enabled in your Dynamics 365 Customer Service environment. -
The Composable Commerce Revolution, the Future of E-Commerce, Dynamics 365 Commerce has arrived!
The world of e-commerce has undergone a massive transformation over the past few years, and it’s all thanks to the revolutionary concept of composable commerce. -
Orchestrate your WFM solution with Dynamics 365 Customer Service
WFM holds together the intricate machinery of customer support, ensuring operational efficiency and exceptional customer experiences. -
Knowledge management best practices for Copilot ingestion
Before agents can use Copilot to answer questions and draft emails, you need to ensure Copilot is using accurate knowledge content. -
What’s new in Dynamics 365 Field Service Mobile app in 2023 Wave 2
What’s new in Dynamics 365 Field Service Mobile app in 2023 Wave 2. -
Experience the power of Copilot in Dynamics 365 Field Service in the mobile application
Field Service mobile is a powerful application that helps frontline workers manage their tasks, access information, and communicate updates with the back office.
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