Data analyst

Discover the latest updates, expert insights, and practical tips on leveraging data to drive business success. Learn about new analytics features, best practices for data management, and success stories from businesses using Dynamics 365.

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AI

July 18, 2023

5 min read

Transition to real-time marketing and transform your Customer Experience

Adapting to evolving customer expectations: staying ahead in the new marketing landscape Customer experience has significantly transformed in recent years, moving away from linear buying journeys and one-size-fits-all approaches.
AI

July 18, 2023

5 min read

Improve sales productivity and close more deals with Microsoft Sales Copilot

As a seller, you know you need to focus on building relationships with your customers and getting the details you need to close the deal.
Dynamics 365 Accelerator

December 13, 2022

2 min read

Education accelerator gets new sample applications and updated data model

Educational institutions are looking for modern data solutions that improve their ability to accurately assess and quickly respond to students’ and educators’ needs.
CRM

November 18, 2022

4 min read

Discover new ways to analyze your Customer Service data

To run a digital contact center effectively, supervisors need up-to-the-minute insights on all the activity between agents and customers.
CRM

July 25, 2022

4 min read

Honor customer consent preferences with unified profiles in Dynamics 365 Customer Insights

Data protection and privacy regulations such as the General Data Protection Regulation (GDPR) in the European Union and the California Consumer Privacy Act (CCPA) in the United States give individuals the right to govern how an organization uses their personal data.
CRM

June 7, 2022

2 min read

Enrich your B2B accounts with email and meeting data for better engagement

Knowing how your sales organization engages with your B2B customers can help you spot changes in communication patterns and understand the state of your accounts and how your organization interacts with them.
CRM

June 1, 2022

2 min read

Enrich customer insights with affinity levels and share of voice

Enriched profiles in Microsoft Dynamics 365 Customer Insights help you understand your customers’ brand and interest affinities so that you can provide the hyper-personalized experiences across touchpoints that today’s customers seek.
Dynamics 365 Accelerator

April 13, 2022

2 min read

Data enhancements in education accelerator

As part of the work to make Dataverse more relevant to our education partners, the 2022 release wave 1 of Dynamics 365 education accelerator includes features that were developed in response to your feedback.
ERP

April 11, 2022

2 min read

Host your Dynamics 365 Business Central data in Azure Storage

Organizations that run their Dynamics 365 Business Central or Dynamics NAV workloads on-premises often have large amounts of data built up from a high volume of transactions.
ERP

December 2, 2021

4 min read

Unlock hidden insights in your Finance and Operations data with data lake integration

You chose Dynamics 365 for your enterprise to improve visibility and to transform your business with insights.
ERP

November 3, 2021

4 min read

Break down data silos with an integrated manufacturing solution

Manufacturers often have manufacturing execution systems (MES), but it can be a challenge to reconcile such systems with enterprise resource planning (ERP) systems.
CRM

April 9, 2021

2 min read

Knowledge management enhancements increase agent efficiency

Dynamics 365 Customer Service 2021 release wave 1 includes enhancements that give admins greater control over knowledge management configuration and help agents access the information they need to resolve customer queries more quickly.

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