Agentic CRM systems: Learnings from organizations making the switch
With Microsoft Dynamics 365, organizations are embracing a modern, AI-first approach that redefines productivity and customer engagement.
Customer stories
Explore real-world success stories where Microsoft Dynamics 365 has revolutionized customer experiences, showcasing how diverse businesses harness the power of intelligent solutions to overcome challenges and achieve positive results.
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Microsoft named a Leader in The Forrester Wave™: Customer Relationship Management, Q1 2025
Today, we’re delighted to announce that Microsoft has been named a Leader in The Forrester Wave™: Customer Relationship Management, Q1 2025. -
The future of retail with Dynamics 365 AI-powered ERP solutions
This year at NRF, we will showcase the latest AI and agent innovations in Dynamics 365 AI-powered ERP and Service solution. -
Microsoft is named a Leader in the 2024 Gartner® Magic Quadrant™ for CRM Customer Engagement Center
We’re proud to announce that Microsoft has been named a Leader in the 2024 Gartner Magic Quadrant for CRM Customer Engagement Center. -
Microsoft named a Leader in the 2024 Gartner® Magic Quadrant™ for Sales Force Automation Platforms
Microsoft has been recognized as a Leader in the 2024 Magic Quadrant for Sales Force Automation for the fourteenth consecutive year. -
Harnessing transformative AI for field service excellence
Microsoft Dynamics 365 Field Service customers can use Connected Field Service to seamlessly connect their IoT devices to diagnose problems. -
Elevating experiences with AI, from productivity to personalization
In this blog post, we’re going to focus on the third item: elevating customer and employee experiences by showing how AI-enabled CRM platforms help increase productivity and provide unprecedented levels of personalized service across three key business functions: marketing, sales, and customer service. -
G&J Pepsi profit rises by $30 million with Microsoft Dynamics 365
In 2021, facing an uncertain post-pandemic economy, G&J Pepsi embarked on a transformation journey to maximize customer service, revenue, and cost savings by implementing solutions including Microsoft Dynamics 365 Field Service, Microsoft Dynamics 365 Remote Assist, Microsoft Dynamics 365 Sales, and other Microsoft technologies. -
Ernst & Young reinvents sales globally with Microsoft Dynamics 365
For Ernst & Young Limited (EY), one of the “Big Four” of the largest accounting firms worldwide, their sales transformation journey started with Microsoft Dynamics 365 Sales. -
Adapting to change with Microsoft Dynamics 365 Sales: Customers’ success stories
In a rapidly changing business landscape, organizations face numerous challenges in meeting their customers’ expectations and staying relevant. -
Enable faster, more impactful frontline services with Microsoft Dynamics 365 Field Service
With Microsoft Dynamics 365 Field Service, organizations with service technicians on the frontlines can help maximize productivity with AI-driven assistance and remote expert support in the flow of work. -
Unlocking customer value with Microsoft Dynamics 365 Field Service through connected services
In an age defined by single-click purchases, instant deliveries, and personalized experiences, customer expectations continue to rise, and frontline technicians are expected to meet these ever-changing demands.
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