INFOGRAPHIC: 2016 State of Knowledge for Customer Service
Customers’ expectations for brands and organizations delivering the right answer at the right time, whether through assisted or self-service, continue to grow.
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2016 Customer Service Trends: Empower Every Employee to Serve the Customer
“Most employees are trying to engage the empowered customer with the same siloed technologies and stagnant knowledge repositories they’ve used (or not used) for years. -
2015 Global Customer Service Report: Customer Expectations and Location, Location, Location
Everyone knows that real estate is all about location, location, location. -
INFOGRAPHIC: 2015 U.K. State of Multichannel Customer Service
With the Institute of Customer Service reporting that customer satisfaction in the U. -
NEW REPORT: 63% of UK Consumers Have Left a Brand Due to Poor Customer Service
With the Institute of Customer Service reporting that customer satisfaction in the U. -
INFOGRAPHIC: 2015 State of Multichannel Customer Service
A newly-released 2015 U.S. State of Multichannel Customer Service Report published by Parature, from Microsoft and Microsoft Dynamics CRM shows that customer service expectations, as well as views around. -
INFOGRAPHIC: 2015 State of Knowledge for Customer Service
Customers’ expectations for brands and organizations delivering the right answer at the right time, whether through assisted or self-service, continue to grow. -
Nucleus Research Report Shows Big Benefits for Brands as They Increase Their Customer Service Maturity
A new report from Nucleus Research shows brands and organizations are increasingly challenged to deliver higher quality and more consistent levels of customer service across channels – but those that do. -
Microsoft Dynamics AX Positioned as a Leader in Magic Quadrant for ERP for Product-Centric Midmarket Companies
Today we announced that Microsoft Dynamics AX was positioned as a Leader in the Magic Quadrant for ERP for Product-Centric Midmarket Companies* 2010 , a research report published by Gartner Inc. -
Microsoft Dynamics CRM Named a Leader in Customer Service Contact Centers
REDMOND, Wash. — April 15, 2010 — Microsoft Corp. -
Microsoft Dynamics CRM is in the “Leaders” quadrant in Gartner’s 2009 Magic Quadrant for CRM Customer Service Contact Centers
Customers seeking information before investing in technology often turn to Gartner, Inc.
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