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Learn how to drive business growth from analyst reports on Microsoft Dynamics 365 products and services.

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Copilot

November 28, 2023

4 min read

Copilot in Dynamics 365 Field Service helps take field support to the next level

One of the most exciting things about the introduction of AI into tools people use every day to do their jobs is the way AI can help revolutionize the way people work.
Copilot

November 7, 2023

5 min read

Microsoft is named a Leader in 2023 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center

It is with great pride that Microsoft has been recognized as a Leader within the 2023 Gartner Magic Quadrant for CRM Customer Engagement Center.
Copilot

October 9, 2023

4 min read

Microsoft is recognized as a Leader in the 2023 Gartner® Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises

We are excited and honored that Gartner has recognized Microsoft as a Leader in their 2023 Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises.
CRM

September 25, 2023

6 min read

Microsoft is named a Leader in 2023 Gartner® Magic Quadrant™ for B2B Marketing Automation Platform

In today’s turbulent economic times, companies are facing critical business challenges such as customer acquisition, increasing customer loyalty, and maximizing lifetime value.
CRM

September 12, 2023

5 min read

Microsoft is named a Leader in 2023 Gartner® Magic Quadrant™ for Sales Force Automation Platforms

Sellers are fundamental to any organization’s success—and despite economic headwinds, business leaders are concerned about keeping the talent they have happy and productive at their jobs.
Copilot

September 5, 2023

5 min read

IDC shares how generative AI transforms business processes within marketing, sales, and service

This post is authored by Gerry Murray, Marketing and Sales Technology Research Director, IDC; and coauthored by Carlena Neely, Product Marketing Manager, Business Applications, Microsoft.
Business Decision Makers

February 27, 2023

4 min read

Microsoft is named a Leader in the 2022 Gartner® Magic Quadrant™ for B2B Marketing Automation

We are excited and honored that Gartner has recognized Microsoft as a Leader in the 2022 Gartner® Magic Quadrant™ for B2B Marketing Automation.
ERP

December 12, 2022

3 min read

Enabling rapid business model innovation and growth

Microsoft commissioned Forrester Consulting to investigate where companies are succeeding, struggling, and investing in their quest to move toward service-centric business models and project-based operations.
CRM

December 7, 2022

4 min read

Microsoft is named a Leader in 2022 Gartner® Magic Quadrant™ for Field Service Management

It is with great pride that Microsoft shares its position as a Leader within the Gartner 2022 Magic Quadrant for Field Service Management for the third consecutive year.
CRM

October 5, 2022

2 min read

Microsoft is a Market Champion in the KuppingerCole Analysts Leadership Compass, Customer Data Platforms

We are honored to announce that Microsoft Dynamics 365 Customer Insights was named a Market Champion in the KuppingerCole Analysts Leadership Compass, Customer Data Platforms.
ERP

September 29, 2022

4 min read

Microsoft recognized as a Leader in the 2022 Gartner® Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises

We are excited and honored that Gartner has recognized Microsoft as a Leader in their 2022 Magic Quadrant™ for Cloud ERP for Product-Centric Enterprises.
ERP

August 25, 2022

4 min read

The Total Economic Impact of Dynamics 365 Finance

Within the context of DOPs, we are pleased to share the results of a recently commissioned Total Economic Impact™ (TEI) study conducted by Forrester Consulting on behalf of Microsoft.

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