A report on Global State of Customer Service Sophistication
With a growing alignment between customer service and brand loyalty, companies recognize the growing complexity and consequence of the service relationship.
Business Decision Makers
Refine results
Products
Content Type
Publish date
-
-
Introducing extended planning and analytics for Dynamics 365 Finance
Microsoft is introducing a fully developed, customer-ready extended planning and analytics solution (xP&A). -
How Copilot in Microsoft Dynamics 365 and Power Platform delivers enterprise-ready AI built for security and privacy
With the introduction of generative AI across Microsoft business applications—including Microsoft Dynamics 365, Viva Sales, and Power Platform—interactions with AI across business roles and processes will become second nature. -
Microsoft Dynamics 365 Copilot at Gartner Supply Chain Symposium Xpo™ 2023
To truly deliver a proactive, resilient supply chain, Chief Supply Chain Officers (CSCOs) need a clear digital transformation strategy that builds on top of existing investments in data to uncover new insights. -
Optimize experiences for sellers and marketers with Dynamics 365
You can do more with less, utilizing the power of AI to optimize experiences for your sellers, marketers, and data analysts so they can deliver better experiences for your customers. -
Field Service Palm Springs: Modernize service operations
We’re excited to return to Field Service Palm Springs 2023 from April 25 through 27. -
Applying next-generation AI to the Microsoft Supply Chain Platform
For more than two decades, customer relationship management (CRM) and enterprise resource planning (ERP) software have been defined by manual entry and high-touch data processes. -
Use generative AI to drive customer engagement with 2023 release wave 1 for Dynamics 365 Marketing and Customer Insights
Discover how 2023 release wave 1 for Dynamics 365 Marketing and Dynamics 365 Customer Insights will help you delight your customers while increasing your team’s efficiency. -
Spend more time selling—new sales capabilities in 2023 release wave 1
The role of the seller is evolving. Buyers expect a blend of digital and personalized experiences throughout their journey. -
Release wave 1: Transforming customer experiences with generative AI and Dynamics 365
Generative AI has left its mark on computing, and it’s only the beginning. -
Microsoft Supply Chain Platform at Hannover Messe 2023
In recent years, disruptions like COVID-19, geopolitical conflict, and natural disasters have challenged organizations to improve their supply chain resilience. -
2023 wave 1 releases AI, automation, and analytics in Microsoft Dynamics 365 Finance and Project Operations
With the 2023 release wave 1, we are delivering enhancements across Dynamics 365 Finance, Dynamics 365 Project Operations, and Dynamics 365 Human Resources that focus on helping our customers adapt faster, work smarter, perform better, and operate more sustainably.
Get started with Dynamics 365
Drive more efficiency, reduce costs, and create a hyperconnected business that links people, data, and processes across your organization—enabling every team to quickly adapt and innovate.
