Yan Gao posts

Senior Program Manager

May 1

2 min read

Announcing Dynamics 365 Contact Center WhatsApp channel powered by Azure Communication Services

With the direct WhatsApp integration in Dynamics 365 Contact Center, organizations can now provide superior customer experiences on a trusted and widely used platform.
September 3, 2024

2 min read

Try the first-party WhatsApp channel in Dynamics 365 Contact Center

In today’s digital landscape, the success of customer service on social media hinges on the quality of care provided to customers.
November 14, 2023

3 min read

Boost customer engagement with Apple Messages for Business

With Dynamics 365 Customer Service, you can use Apple Messages for Business to expand your consumer reach, reduce costs, and provide seamless interactions.

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Drive more efficiency, reduce costs, and create a hyperconnected business that links people, data, and processes across your organization—enabling every team to quickly adapt and innovate.

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Announcing Dynamics 365 Contact Center WhatsApp channel powered by Azure Communication Services

Try the first-party WhatsApp channel in Dynamics 365 Contact Center

Boost customer engagement with Apple Messages for Business

Get started with Dynamics 365