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Xiaoying Guo posts

Principal Program Manager

September 24, 2019

1 min read

Announcing Customer Service Insights availability in France geographic area

We are very excited to announce that Dynamics 365 Customer Service Insights is now available in France-based datacenters! This is in addition to the nine other geographic areas we’ve supported since general availability.
September 19, 2019

4 min read

Advanced AI topic clustering in Customer Service Insights

Dynamics 365 Customer Service Insights focuses on your customer service scenarios and makes it very easy for you to use AI alongside traditional business intelligence, which means you can make better data-driven decisions, without requiring extensive AI knowledge.
August 8, 2019

2 min read

Announcing availability of Dynamics 365 Customer Service Insights in 42 languages

2019/8/20 update – Both Serbian Cyrillic and Latin are now supported in Customer Service Insights.
April 11, 2019

6 min read

Announcing new capabilities in Dynamics 365 Customer Service Insights

Applies to: Dynamics 365 Customer Service Insights Dynamics 365 Customer Service Insights enables you to quickly connect to your customer service data and use out-of-the-box AI-powered insights to take informed action to increase customer satisfaction.

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Announcing Customer Service Insights availability in France geographic area

Advanced AI topic clustering in Customer Service Insights

Announcing availability of Dynamics 365 Customer Service Insights in 42 languages

Announcing new capabilities in Dynamics 365 Customer Service Insights

Get started with Dynamics 365