Holiday Rush: 3 Things Retail Can Do Now to Prepare
Thirty-six percent (36%) of Americans will begin their December holiday shopping before the month of November this year; 19% plan to have it completed by November 1.
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21 Statistics Shaping Digital Transformation Fortunes
Digital transformation – while many have been talking the talk since the start of the decade, eye-opening and disruptive changes and events have led more and more businesses and organizations to begin. -
What's Driving Digital Transformation?
In recent meetings with executives in Los Angeles and Chicago, we asked if the term digital transformation was a familiar one to them. -
Collaboration Not Only Increases Sales, It Improves…
While many organizations aspire to create a culture of collaboration, today’s truth is that legacy technology, geography and other challenges tend to keep departments, people and knowledge siloed. -
64% of Millennials Say Social Media is an Effective Customer Service Channel
Love it or leave it, brands and organizations just can’t shake customer expectations for social customer service, and from Microsoft’s 2016 State of Global Customer Service Report responses. -
5 Ways Customer Service Can Support Marketing
Many brands and organizations are making it a priority to create a consistent and satisfying customer experience no matter what channel, department or individual the customer (or potential one) connects. -
Why Every Employee Should Own the Customer Experience
Who should own the customer experience? Some say it’s the CIO . -
10 Things Digital Transformation Leaders Do Differently
In a new MIT Sloan Management Review and Deloitte University Press report, Aligning the Organization for Its Digital Focus , nearly 90% of more than 3,700 business executives, managers and analysts from. -
16 Stunning Statistics that Forecast the Future of the Internet of Things
When we started this decade, the Internet of Things was a basically a buzzword, talked about by a few, acted upon by fewer, a challenge to save for the future, like 2015 or 2020. -
Why It's (Still) Lonely at the Customer Experience Top
Just a few years ago, Gartner Research conducted a marketing spending survey where 89% of the responding companies said that by 2016, they expected to compete mostly on the basis of customer experience. -
60% of Consumers Have Stopped Doing Business with a Brand Due to Poor Customer Service
Delighting customers is not the key to consistently satisfying customer service. -
12 Statistics That Show Millennials Expect Even More from Customer Service
While all consumer demographics have increased expectations for customer service, it’s the world’s newest and biggest generation of customers that are creating a seismic rumbling in “I.
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