Use the modern rich text editor in Dynamics 365 Customer Service
The modern rich text editor is now our advanced editor for an end-to-end enhanced authoring experience.
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Introducing timeline highlights powered by generative AI
Streamlined timeline highlights revolutionize the way users interact with essential activities such as emails, notes, appointments, tasks, phone calls, and conversations. -
Boost your productivity with timeline enhancements
Layout personalization and persistent filters to inline attachment and transcript views are designed to boost user personalization and productivity.
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