Kos Srivastava posts

Principal PM Manager

April 21

3 min read

Experience the future of customer service with AI agents

Three AI service agents for Dynamics 365 Customer Service and Contact Center are now available in public preview: Case Management, Customer Intent, and Customer Knowledge Management agents.
October 30, 2024

3 min read

Migrate from Customer Service Hub to Customer Service workspace

Starting February 2025, new Customer Service customers with Enterprise licenses will only see the Customer Service workspace app.

Get started with Dynamics 365

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Experience the future of customer service with AI agents

Migrate from Customer Service Hub to Customer Service workspace

Get started with Dynamics 365