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Jeff Comstock posts

Corporate Vice President, Dynamics 365

Jeff Comstock is the Corporate Vice President of Dynamics 365 Customer Service at Microsoft. He leads the global product teams delivering Microsoft’s all-in-one digital contact center, which includes core applications, engagement channels, and unified routing—all infused with AI. Utilizing his more than two decades of Microsoft product development leadership experience, Jeff consistently sets the pace for the next generation of customer service products.

November 2, 2021

4 min read

Introducing voice channel for Dynamics 365 Customer Service

Today, I am excited to announce the general availability of the first-party voice channel for Microsoft Dynamics 365 Customer Service.
April 8, 2021

9 min read

Introducing new capabilities to transform customer service and field service

Today we’re announcing new capabilities to help customer and field service teams deliver more consistent and engaging experiences, from the call center to on-site visits.
October 6, 2020

6 min read

Innovation on the service suite of Dynamics 365 applications

With service at the heart of businesses’ relationships with their customers, our passion to enable those businesses to earn customers for life through exceptional service delivery fuels our innovation on the service suite of Microsoft Dynamics 365 applications.
September 23, 2020

3 min read

New voice channel streamlines omnichannel customer experiences

We are announcing the expansion of Microsoft Dynamics 365 Customer Service omnichannel capabilities to include a new voice channel, built on Microsoft Azure Communication Services.
April 28, 2020

4 min read

Maintain business continuity with Dynamics 365 Field Service

This post has been updated on June 15, 2020; for the most up-to-date information on Dynamics 365 offers, see Microsoft offers.
April 9, 2020

5 min read

New omnichannel, AI, and IoT updates for Dynamics 365 Customer Service

This post has been updated on June 15, 2020; for the most up-to-date information on Dynamics 365 offers, see Microsoft offers.
March 3, 2020

4 min read

Dynamics 365 Customer Service general availability roundup

By listening to our customers and keeping a focus on the horizon, Dynamics 365 Customer Service continues to provide you with the ability to differentiate your brand by consistently delivering exceptional customer service.
November 1, 2019

3 min read

New digital messaging offer enhances omnichannel features in Customer Service

Today we’re announcing the release of the new Dynamics 365 Customer Service digital messaging offering.

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