Servicing assets using Dynamics 365 Field Service
Dynamics 365 Field Service now offers support for scenarios around the servitization business model, rental equipment, and work order management for manufacturers with this feature.
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Use custom IoT providers in Connected Field Service
We recently published documentation for Connected Field Service that tells you everything you need to know to use custom IoT providers in Dynamics 365 Field Service. -
Block time off for resources on the schedule board without changing the working hours
I was recently chatting with a dispatcher who expressed that they would like to block time off on the schedule board for resources without needing to interact with the working hours. -
6 tips for global versus local changes – Universal Resource Scheduling
In global CRM implementations, there is a fine line between changes that must be global versus changes that can be managed locally without affecting the entire organization. -
Scheduling versus dispatching – Universal Resource Scheduling
Depending on your organization, you might create bookings and want them to immediately appear on your field technicians’ mobile devices. -
9 tips to maximize your screen real estate on the schedule board
The schedule board is the primary work space for dispatchers, and every pixel of real estate is essential for maximum productivity. -
How to ignore travel time when searching for resource availability
The Schedule Assistant in Universal Resource Scheduling has an option to “Ignore Travel Time” when searching for availability. -
How to change advanced settings for the Schedule Assistant
There are advanced settings in the filter control that allow you to change the behavior of the Schedule Assistant.
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