Machine learning implementation strategy for a customer service center
With digitization of almost all industries on the way, advanced technologies like machine learning are revolutionizing the way of work for most industries today.
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Continued support for Outlook add-in (Dynamics 365 for Outlook)
In June 2017, we announced the deprecation of Dynamics 365 for Outlook (otherwise known as the “Outlook add-in”) and the plan to replace it with Dynamics 365 App for Outlook. -
Release Notes for Field Service and Project Service Automation Update 5
Applies to: Project Service Automation for Dynamics 365 version 8. -
What’s new in Voice of the Customer version 9.0.1027.16
We are excited to announce that new version of Voice of the Customer for Dynamics 365 is live on all Geos now. -
Scheduling Your Dynamics 365 Organization for Microsoft Dynamics 365 (online) version 9.0 Update
We are providing the following information to help you effectively plan for a successful update to your existing Dynamics 365 organizations to Dynamics 365 (online), version 9. -
Work continues on Dynamics 365 digital assistant experiences
Applies to: Dynamics 365 (online), version 9. -
What’s new in Universal Resource Scheduling for Dynamics 365 December Update 2
Applies to Universal Resource Scheduling solution (version 2. -
What’s new in Universal Resource Scheduling for Dynamics 365 December Update 1
Applies to Universal Resource Scheduling solution (version 2. -
Release Notes for Field Service and Project Service Automation Update Release 3
Applies to: Field Service for Dynamics 365, Project Service Automation for Dynamics 365, and Universal Resource Scheduling (URS) solution on Dynamics 365 9. -
Sort available resources by total available time in Universal Resource Scheduling
Applies to: Field Service (version 7.2.0. -
Increased threshold allows for search of more resources at once in Universal Resource Scheduling
Applies to: Field Service (version 7.2.0. -
New! Use schedule board date ranges in custom queries in Universal Resource Scheduling
Applies to: Field Service for Dynamics 365, Project Service Automation for Dynamics 365, and Universal Resource Scheduling (URS) solution on Dynamics 365 9.
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