Transforming customer engagement
Customers face significant friction and frustration when interacting with enterprises, while businesses, in turn, struggle to effectively and efficiently leverage customer data to drive meaningful action.
Ushur’s AI-powered Customer Experience Automation™ (CXA) platform transforms customer engagement by automating entire journeys.
Changing the face of interactions
Powered by Microsoft Azure AI Services, Ushur resolves issues quickly and unifies customer interactions across all channels. With a secure, no-code interface that combines Conversational AI and Knowledge Work Automation, Ushur enables efficient communication, reduces costs, and enhances customer satisfaction while alleviating pressure on overburdened teams.
Increasing satisfaction
Ushur’s AI-driven platform automates customer communications, reducing outbound calls by 42% and driving an average 40% NPS increase. Customers have achieved 90% resolution rates within an hour, accelerated data collection by 95% and exceeded response rate goals by 200%.
Simha Sadasiva
CEO and Co-founder
The core thesis of starting Ushur was that consumers have evolved in terms of how they want to engage. The ‘aha’ moment of this was the fact that we could deliver delightful experiences by automating the micro-engagements that make up entire customer journeys.
90%
resolution rates within an hour
40%
Average NPS increase
42%
Reduction in outbound calls
Ushur transforms your customer experience with modern, adaptable self-service solutions, streamlining the process while saving time and resources. More details at https://ushur.com
Microsoft Partner: Ninth Dimension IT Solutions
Urban Company
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