Building the future-ready contact centre
Traditional contact centre platforms are often limited by scalability and flexibility, struggling to meet the dynamic demands of modern customer service, which results in inefficient processes and customer dissatisfaction.
Ubona wanted to change all this and build a future-ready contact centre solution using AI technologies that will enable users to engage with products and services seamlessly.
Meeting customer needs
Ubona serves large enterprises in ecommerce, fintech, logistics, insurance, network operations and other such industries. Its Cloud Contact Center platform empowers customers to take simple actions on their phones with intuitively designed communication solutions to meet specific customer needs.
Using Azure’s Speech Recognition, Azure OpenAI and Large Language Models (LLMs), Ubona was able to offer scalable, intelligent automation that enhances customer interaction while providing robust data insights and operational efficiency.
The integration of Azure’s Cognitive Services into Ubona’s cloud-based platform transformed customer service operations, enabling businesses to provide automated real-time, personalised support, significantly reducing response times, and elevating customer satisfaction levels.
Jyotirmoy Chakravorty
CEO
Ubona
As a SaaS provider specializing in cloud-based contact center solutions, we’ve seen firsthand the transformative impact of conversational AI and LLMs. These technologies are not just add-ons but core components that redefine customer engagement, offering unprecedented levels of personalisation and efficiency.Our mission is to empower businesses to exceed their customer service goals, leveraging the power of AI to create meaningful and memorable customer experiences. To achieve the same, we have selected Azure Speech and Open AI as our preferred platform
Using Azure OpenAI and LLMs, Ubona was able to offer scalable, intelligent automation that enhances customer interaction while providing robust data insights and operational efficiency.
Ubona provides automated voice bot and call centre automation.
More details at https://www.ubona.com
Tech Mahindra
UST Global