Delighting customers everyday
How do you surpass customers’ expectations without compromising on the personalised experience? Rebel Foods needed a system for its ordering platform EatSure that was agile enough to handle current order volumes, adapt to future business requirements and give a consistent personalised CX to its customers.
Rebel Foods used the Gen AI capabilities of Microsoft to curb customer’s anxiety with respect to their orders.
One flow at a time
EatSure started off with the order status workflow for customers where they get all their answers relevant to their orders.
Using Azure OpenAI, EatSure was able to solve all challenges with respect to the order status workflow. It is now expanding its purview to other workflows as well.
At EatSure, AI has been a key enabler in delivering enhanced customer satisfaction. By ensuring faster resolutions and a seamless customer journey, it has been able to delight customers at scale.
EatSure saw a 2x increase in CSAT for the specific workflow and a 20% rise in automated resolutions that speaks of the efficiency and scalability of this solution.
Sagar Kochhar
Co-founder & CEO
By leveraging Microsoft’s GenAI capabilities, we’ve redefined how we resolve customer anxieties with speed and precision. The solution not only helped us elevate CSAT by 2x but also enabled a scalable and consistent customer experience, ensuring we exceed expectations in every interaction.
2x
increase in CSAT
20%
rise in automated resolutions
EatSure allows you to order from multiple restaurants in one single order.
More details at https://www.eatsure.com
Microsoft Partner: Xencia
Radical Health