Improving delivery efficiency
Re-routing, re-assigning, returns-all these are logistic nightmares that end up delaying deliveries, and lead to customer dissatisfaction.
Using Azure OpenAI, magicpin worked on solutions that will increase rider efficiency, and increase customer satisfaction by addressing customer concerns and providing them prompt updates.
Rerouting with AI
magicpin used Azure OpenAI realtime model to build an audio conversational bot that talks to the riders over telephony and helps take proactive decisions. The Azure OpenAI models were also used to build the customer support chatbot agent which helps resolve 60% of the cases by providing enough context to it.
Happy customers
This resulted in decreased order cancellation by promptly calling the riders and reassigning the orders based on riders response. Customer satisfaction rating also increased as customer concerns were addressed promptly, and they got regular updates. 60% of the tickets are getting auto resolved now.
Anshoo Sharma
CEO & co-founder
Magicpin
Magicpin’s mission is to bring millions of India’s retailers online. We see multiple use cases ranging from merchant onboarding, rider management, customer support, creating catalogs that will be powered by genAI. ChatGPT and Microsoft are the global leaders in genAI and we are excited to partner with them.
60%
of the tickets are getting auto resolved now
magicpin brings alive the joy of shopping and savings from local stores, which are the lifeblood of the economy.
More details at https://magicpin.in
LTI Mindtree
Mahindra & Mahindra