Enhancing customer experience
Hero FinCorp is driven by the belief that empowering dreams and driving progress requires innovation at its core. It wanted to leverage AI to improve customer experience.
The transformative potential of AI allowed Hero FinCorp to revolutionise financial services by delivering superior personalised customer experiences, attracting top-tier talent, ensuring robust risk management, and achieving better efficiencies through increased productivity and reduced costs.
Catering to customer needs
Using Azure OpenAI, Hero FinCorp tackled a number of customer use cases. These included managing multilingual customer queries with the H.Ai bot, or areas such as acquisition, collections and customer service.
With these implementations, more than 50,000 multilingual queries were addressed.
Abhimanyu Munjal
MD & CEO
At Hero FinCorp, we believe innovation drives progress. AI empowers us to revolutionize financial services by delivering personalized experiences, attracting top talent, managing risks, and boosting efficiency. With Microsoft’s AI First Movers program, we are breaking barriers of language, geography, and opportunity. Together, we aim to make finance more accessible and enable growth for individuals and businesses across India.
50,000+
multilingual queries addressed
Hero FinCorp is one of India’s most trusted NBFC brands that offers personal loans, business loans, two wheeler loans, loan against property, and used car loans.
More details at https://www.herofincorp.com