Bringing conversational ideas to life
Brands often struggle to create personalized, scalable, and effective communication with customers across multiple channels. The challenge lies in designing and deploying conversational journeys that not only engage customers but also deliver measurable business outcomes. Without an efficient solution, brands face difficulties in maintaining consistent, impactful interactions via text and voice.
Gupshup is in the business of enabling seamless engagement between brands and their customers, by doing the heavy lifting of designing ready-to-deploy conversational journeys with strong and measurable business impact. Gupshup uses Azure Open AI LLMs to help brands build strong customer relationships via text and voice across channels.
Seamless and impactful conversational experiences with AI
Gupshup Conversation Cloud enables businesses to create impactful, personalized customer engagement throughout the entire lifecycle. Its end-to-end stack supports lead acquisition, segmentation, campaign personalization, and the deployment of AI Agents to handle consultative sales and support, all integrated within a robust ecosystem.
Powered by Gupshup’s ACE LLM, which utilizes Azure OpenAI’s large and small language models, the platform is fine-tuned for various industry verticals and use cases. Gupshup’s AI Agents are designed to simplify enterprise adoption, particularly in sectors like retail, eCommerce, and fintech. With a comprehensive library of pre-built, easily deployable AI Agents, Gupshup goes beyond automating query handling to streamline tasks and actions in a B2C context. The solution is multilingual, scalable globally, and tailored for low-code deployment, delivering impressive results for businesses across regions such as LATAM, MENA, and India.
Beerud Sheth
CEO & Co-founder
As pioneers in Gen AI conversational solutions, we at Gupshup are harnessing the power of the Azure OpenAI stack to redefine the role of virtual assistants. This cutting-edge technology enables us to develop fine-tuned models and AI Agents that go beyond conventional applications, seamlessly driving critical stages of the customer lifecycle—from awareness and consideration to conversion and retention. The future of intelligent engagement starts here.
60%
reduction in human agent efforts for a vehicle reseller
75%
automation of incoming queries for a digital bank
Gupshup is a conversational engagement platform empowering businesses to engage meaningfully with customers.
More details at https://www.gupshup.io
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