Answers to all questions
How do you empower employees with relevant and accurate information so that they can answer questions, whether of customers or of internal employees?
Yes Bank used Azure OpenAI and Power Apps Copilot to automatically reference huge repository of product and policy documents and provide the right information.
Ask the Genie
Yes Bank developed RM Assist Chatbot (Ask Genie), powered by Azure OpenAI, to empower relationship managers with instant, accurate responses to the customer queries. This will improve the First Time Resolved (FTR) interactions with customers and also aid in crafting compelling product pitches thereby enhancing efficiency, customer satisfaction, and revenue potential.
Assisting HR
Another chatbot being built is an HR Assist Chatbot (Yes BOT) that will resolve employees queries related to HR policies. The chatbot will ensure quick access to policy related information, reducing dependency on HR teams for routine inquiries. Thus enhancing employee productivity, improving policy awareness, and fostering a more efficient workplace environment.
The Document Intelligence module, leveraging Azure AI Builder capabilities, will automate document validation and extraction of key data points during customer onboarding and servicing. This reduces manual effort, minimizes errors, and accelerates processing times.
Dr. Rajan Pental
Executive Director
We partnered with Microsoft to harness Generative Artificial Intelligence (AI) technology to develop sophisticated virtual assistance. These AI-driven assistants will revolutionise our associates’ approach to resolve client queries and product recommendations. This will drive an efficient, highly personalised interactions that cater to the unique needs of each client. The deployment of these virtual assistants is expected to be a game-changer, strengthening our client relationships, and solidifying our commitment to providing exceptional service experiences.
Improving First Time Resolved (FTR) interactions with customers
Yes Bank offers net banking, personal banking and other banking solutions.
More details at https://www.yesbank.in
Acuity Knowledge Partners