Tag: Dynamics 365
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Unified. Intelligent. Proven. Celebrating exceptional customer service experiences
One year from launch, discover how Microsoft’s AI-powered Contact Centre as a Service solution is helping UK businesses transform both the customer and employee experience.
Release wave 1 expands agility, automation, and innovation across Microsoft Dynamics 365 and Power Platform
Today we launched 2023 release wave 1 for Microsoft Dynamics 365 and Microsoft Power Platform, a rollout of new features and enhanced capabilities slated for release between April and September 2023.
Essential ways Dynamics 365 and Power Platform help you do more with less
As companies across industries navigate a period of uncertainty, every investment in people and technology must be strategic and decisive to help people do more with less—less time, less cost, and less complexity.
2022 release wave 2 in action: Bringing innovation into focus across Dynamics 365 and Power Platform
In October, we launched the 2022 release wave 2—hundreds of new innovations across Microsoft Dynamics 365 and Microsoft Power Platform, releasing between October 2022 and March 2023.
How data and AI will transform contact centres for financial services
Contact centres for financial institutions have traditionally been a core touch point for customers to access various types of immediate support – from queries to complaints to fraud alerting. Today their role hasn’t necessarily changed. However, the value organisations place on them certainly has.
KPIs and ROI: Quantifying the impact of data management in your business
How can business leaders generate the right outcomes? With timely, fact-based decision making. Data can help an organisation identify new opportunities and uncover hidden efficiencies.
Using technology to manage the healthcare backlog
Former NHS chief executive Simon Stevens once said that the only renewable source of energy in healthcare is patients. I think this is true. There are always going to be more patients. But as recent times have shown, there’s hardly ever going to be enough of everything else.
How digital modernisation can help innovate the construction industry
Discover how reducing organisation silos can help improve and innovate project management in the construction industry.
How to make customer experience the key differentiator in telecoms
Discover how to create personalised customer expereinces in telecom, reduce silos and innovate with new products and services.
How retailers can manage financial risk and reduce fraud
Discover how retailers can manage fraud and protect their customers, while providing great personalised experiences in a digital environment.