Tag: Customer experience
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Unified. Intelligent. Proven. Celebrating exceptional customer service experiences
One year from launch, discover how Microsoft’s AI-powered Contact Centre as a Service solution is helping UK businesses transform both the customer and employee experience.
Transforming insurance with AI-powered autonomous agents
AI is transforming insurance, freeing staff from repetitive tasks and enabling more personalised customer experiences. Learn how autonomous agents are helping to streamline underwriting, claims processing and customer services.
Staying in the fast lane: how Confused.com is leveraging AI and cloud technology to improve customer experiences
Find out how Confused.com leverages Microsoft Azure and AI to enhance customer experiences, drive efficiency and stay ahead in the insurance comparison industry.
How data and AI will transform contact centres for financial services
Contact centres for financial institutions have traditionally been a core touch point for customers to access various types of immediate support – from queries to complaints to fraud alerting. Today their role hasn’t necessarily changed. However, the value organisations place on them certainly has.
How to turn data insights into action
Over the next three years, global data creation is projected to grow to more than 180 zettabytes. One zettabyte is approximately a trillion gigabytes. To visualise it, let’s turn a gigabyte into a brick. 180 zettabytes would build around 46,475 Great Walls of China.
KPIs and ROI: Quantifying the impact of data management in your business
How can business leaders generate the right outcomes? With timely, fact-based decision making. Data can help an organisation identify new opportunities and uncover hidden efficiencies.
Empowering retail employees: How to transform the frontline
Frontline employees are the most valuable brand ambassadors in retail. They are the people that consumers interact with the most. So when they’re empowered and happy about where they are and what they’re doing, that transitions over to their customers.
The top five ways to personalise your customer service
Gaining a customer for life happens when organisations make every interaction matter. Whether that is reacting efficiently to a customer query, complaint or need, or proactively taking steps to offer a new product or service. The key is to personalise the experience. Demand for this bespoke treatment has increased.
How to empower even more people by challenging accessibility standards
Discover how a unique start up is helping drive Microsoft’s accessibility journey by adding sign language to our website.
How to make customer experience the key differentiator in telecoms
Discover how to create personalised customer expereinces in telecom, reduce silos and innovate with new products and services.