Tag: Chatbots
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Transforming insurance with AI-powered autonomous agents
AI is transforming insurance, freeing staff from repetitive tasks and enabling more personalised customer experiences. Learn how autonomous agents are helping to streamline underwriting, claims processing and customer services.
How data and AI will transform contact centres for financial services
Contact centres for financial institutions have traditionally been a core touch point for customers to access various types of immediate support – from queries to complaints to fraud alerting. Today their role hasn’t necessarily changed. However, the value organisations place on them certainly has.
How to develop a chatbot to support your educators and students
The ever-growing potential of chatbots in education is now being explored and evaluated across the sector. Given the accessibility of Power Apps, Power Virtual Agents and App Studio, it is no longer necessary to learn how to code to get started with creating your first chatbot in Microsoft Teams.