Tag: Blogger Series
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How to keep frontline healthcare workers connected with digital technology
Previously in our healthcare series, we discussed how Microsoft Teams and Viva can boost team morale and improve frontline employee wellbeing. In this blog, we’re continuing the discussion, this time focussing on how connections are essential for building multi-disciplinary healthcare teams.
Joining the dots: What does sustainability mean for retailers?
What is sustainability? As a Global Sustainability Specialist for Microsoft with a passion for all things sustainable, it’s a question I get asked a lot. It’s also a question I like to ask others, and I’m always curious to hear the answer. Because that’s the thing about sustainability: it means different things to different people.
How far should AI lead your customer service journey?
In today’s environment, to meet customer expectations, organisations should equip themselves to deliver an ‘always-on’ service. Yet, the traditional service hours (9-to-5) are still common practice across industry. No longer do they need to be.
The rise of digital banking: where do we go from here?
Traditional banks have often relied on a strong brand reputation and financial products to attract and retain customers. But with a new wave of youthful and more digitally-savvy consumers emerging, simply being reputable may no longer be enough to stay competitive in this market.
How the healthcare sector is innovating
Whenever we set up at a large conference – as we did at Giant Health in London last month – we’re almost always buoyed by the reaction we receive. When it comes to mixed reality seeing is certainly believing.
How AI and collaboration are shaping a smarter future for anti-money laundering
Traditionally, banks have thought of anti-money laundering and know your customer (AML-KYC), fraud and cybercrime as three separate problem sets. They each have their own distinct teams with their own independent processes, tools and reporting structures. AML-KYC has been the primary focus for financial regulators.
Communities, sustainability, metaverse and the future of retail
It’s a fascinating time for retail in the UK. Retailers are learning how to adapt to this new world we’re in now. Shopping habits have changed, supply chains face emerging challenges, and whispers from the metaverse speak of brands positioning themselves in ways that would’ve seemed like science fiction less than a decade ago.
Powering the healthcare sector with data, technology and intelligence
Imagine a scenario where you’ve got a horse and cart, and you need to get from point A to point B. Using them will take you there, but if somebody offered you a jet, you wouldn’t think twice about switching to the better form of transport. You’d get there much faster and in more comfort.
Empower employees by unifying your analytics and data architecture
We hear all the time how data is our most valuable asset in business. However, you can only truly recognise its value once you connect and manage your data in a cohesive fashion. What happens when you enable a digital feedback loop within your organisation, your data and analytics, and the intelligence it creates?
4 ways to build cyber safety in your organisation
Discover how to build cyber safety, manage the changing threat landscape and support employees in the hybrid workplace.