AI in retail: the opportunity for software development companies
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Microsoft Industry Blogs - United Kingdom: Retail
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Resilient retailing: NRF23 takeaways – Olaf Akkerman
As we seek to navigate today’s uncertain economic conditions, it’s reassuring to hear insights and advice from industry leaders on how retailers can not only survive but thrive by embracing digital technology. Here are some of key takeaways from NRF2023 in New York City.
Resilient retailing: NRF23 takeaways – Jennifer Morrison
With business models being challenged by seemingly endless disruption, industry leaders are offering practical advice on how retailers can adopt digital strategies to survive and thrive in a volatile world. Here are some of Jennifer's favourite takeaways from NRF The Big Show 2023 in New York City.
How to bridge physical and digital retail with a connected commerce platform
One of the great perks of my role is getting to speak to some of the biggest retailers in the UK about how their partnership with Microsoft can help shape the future of retail. I was speaking with one of our customers recently about the technology they use in store. Like many others, this retailer
Empowering retail employees: How to transform the frontline
Frontline employees are the most valuable brand ambassadors in retail. They are the people that consumers interact with the most. So when they’re empowered and happy about where they are and what they’re doing, that transitions over to their customers. But despite being so vital to a brand’s success, frontline employees are often the last
The top five ways to personalise your customer service
Gaining a customer for life happens when organisations make every interaction matter. Whether that is reacting efficiently to a customer query, complaint or need, or proactively taking steps to offer a new product or service. The key is to personalise the experience. Demand for this bespoke treatment has increased. Today’s expectations are for hyper personalisation
Joining the dots: What does sustainability mean for retailers?
What is sustainability? As a Global Sustainability Specialist for Microsoft with a passion for all things sustainable, it’s a question I get asked a lot. It’s also a question I like to ask others, and I’m always curious to hear the answer. Because that’s the thing about sustainability: it means different things to different people.
How far should AI lead your customer service journey?
In today’s environment, to meet customer expectations, organisations should equip themselves to deliver an ‘always-on’ service. Yet, the traditional service hours (9-to-5) are still common practice across industry. No longer do they need to be. With advances in Artificial Intelligence (AI), AI-powered chatbots are empowering organisations to provide 24/7 support and are fast becoming an
Communities, sustainability, metaverse and the future of retail
It’s a fascinating time for retail in the UK. Retailers are learning how to adapt to this new world we’re in now. Shopping habits have changed, supply chains face emerging challenges, and whispers from the metaverse speak of brands positioning themselves in ways that would’ve seemed like science fiction less than a decade ago. The
Closing the loop on sustainable supply chains in retail
Sustainability is a new driving force to judge a retailers ultimate performance. Discover how to build sustainable supply chains by breaking down siloes and using technology.
How retailers can manage financial risk and reduce fraud
Discover how retailers can manage fraud and protect their customers, while providing great personalised experiences in a digital environment.
3 ways to work smarter and prepare for the future of retail
Succeed in the future of retail the new world of work by being smarter, more resilient, and even more customer-focussed.
Re-imagining retail: How supermarkets have adapted for the new normal
Discover how Sainsbury's grew and became more resilient, while ensuring employees and customers stay connected in the new normal.