Customer service
Resolve customer problems with an always-on AI agent
Boost service representative efficiency with generative AI, offering instant knowledge, response recommendations, and insights to accelerate issue resolution.
Outcomes
Drive real results in customer service
Increase customer loyalty and avoid repeat service requests. Use generative AI to improve the efficiency of service representatives and resolve customer issues by offering instant knowledge, response recommendations, and insights. Relevant for Chief Customer Service Officers and Chief Operating Officers.
Boost first call resolution rates
Offer continuous support to find accurate info, complete simple tasks, and escalate complex issues.
Speed up issue resolution
Handle inquiries instantly, automate routine tasks, and provide always-on support without delay.
Improve repeat issue rates
Proactively address root causes of issues through data-driven insights and continuous learning.
Løsninger
Find den rette AI-tilgang til din organisation
Køb, udvid, byg eller samarbejd for at opnå transformerende AI-fordele.
Køb færdigbyggede løsninger
Microsoft 365 Copilot
Transformer arbejdet med en kraftfuld AI-assistent med indbygget sikkerhed på virksomhedsniveau.
Udvid og tilpas
Microsoft Copilot Studio
Byg og tilpas AI-agenter for at udvide funktionerne i Microsoft 365 Copilot.
Byg dine egne løsninger
Azure AI Foundry
Design, tilpas og administrer AI-apps og -agenter i stor skala.
Samarbejd med partnere
Partner-markedspladsen
Styrk din transformation med kunstig intelligens med hjælp fra betroede Microsoft-partnere.
CUSTOMER STORIES
Følg Microsoft